Privacy policy
Effective November 5, 2026
Hip Historic Hospitality, LLC (“Hip Historic”, “we”) operates furnished residences in San Marco, Jacksonville, Florida, the website hiphistoric.com, and the systems we use to run them. This policy explains what we collect, why, who helps us process it, and the choices you have.
What we collect
- When you contact us through a form on our website: your name, email, phone (if you give it), company (for corporate requests), the residence and dates you ask about, number of guests, the reason for your trip, your message, and whether you agreed to receive occasional emails from us.
- When you book directly with us: your name, email, mobile number, dates, guests, payment status and any notes. Your door code is the last four digits of your mobile number. We also ask for a government-issued photo ID to confirm who is staying (see “How long we keep it”).
- Payment records. Card and bank payments are processed by Intuit QuickBooks. We never see or store full card or bank account numbers.
- Stay records: reservations, invoices, the emails we send you about your stay, cleaning and maintenance tasks, and any review or survey you choose to give.
- Exterior cameras record the parking area and entrances for safety and security. There are no cameras inside any residence.
- Website analytics: pages visited, device and browser type, approximate location and how you found us, through Google Analytics (see “Cookies” below). You can turn this off.
Guests who book through Airbnb or other platforms
When you book through Airbnb, Vrbo or Booking.com, that platform shares limited details with us so we can host you, such as your name, dates and the last four digits of your phone number for your door code. We use them only to prepare for and manage your stay. We do not email, text or market to platform guests, and we do not add them to our mailing lists.
How we use it
- To answer your questions, quote, confirm, invoice and support your stay, and to prepare the residence and your door code.
- To send messages about your booking: confirmation, check-in details, checkout reminders and a thank-you with an invitation to leave a review. Every direct guest receives the same invitation, whatever their experience.
- To send occasional news and offers, only if you opted in. Every such email has an unsubscribe link.
- To keep the property and guests safe, prevent fraud, and meet tax and legal record-keeping duties.
- To understand, in aggregate, how visitors use our website so we can improve it.
We do not sell or rent personal information, and we do not share it for other companies' advertising.
Who helps us
We use these service providers, only as needed to run our business. Each processes data on our behalf:
- Intuit QuickBooks: invoicing, payments and accounting.
- Supabase: database and file storage, hosted in the United States.
- Vercel: website and application hosting, in the United States.
- Google: Google Workspace for email (including the automatic emails we send you), and Google Analytics.
We may also disclose information when the law requires it, or to protect our guests, property or rights.
Cookies
Our website uses a few cookies that are strictly necessary, for example to remember your cookie choice and to keep our staff signed in. We also use Google Analytics cookies to measure visits and page views, which helps us improve the site. We do not use advertising cookies. You can turn analytics off at any time with “Turn off analytics” in the cookie notice or “Cookie settings” at the bottom of any page; your choice is remembered on that browser for six months.
How long we keep it
- Photo ID: deleted as soon as we have checked it. We keep only the date it was verified and who verified it.
- Website inquiries that do not lead to a stay: up to two years, then deleted.
- Booking, invoice and payment records: as long as tax and accounting law requires.
- Camera recordings: kept only as long as needed for safety and security, longer only if an incident requires it.
QuickBooks connection
Our internal operations system connects to our own QuickBooks Online company to create invoices and read payment status. Access tokens are stored encrypted and can be revoked at any time from QuickBooks or from our system.
Security
Access to guest information is limited to authorized staff, who sign in with one-time codes. Data is encrypted in transit and at rest, and keys such as Wi-Fi passwords and connection tokens are kept in an encrypted vault. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.
Your choices
- Ask to see, correct or delete your information, or to stop marketing emails, by writing to reservations@hiphistoric.com.
- Unsubscribe from marketing emails with the link in any of them. Booking messages continue while you have a stay with us.
Visitors outside the United States
We are based in Florida, and our systems are hosted in the United States. If you contact or book with us from another country, your information is processed in the United States.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information.
Governing law
This policy is governed by the laws of the State of Florida and applicable United States law.
Changes
We will post any update here with a new effective date. Material changes will be highlighted on this page.
Contact
Hip Historic Hospitality, LLC, Jacksonville, Florida · reservations@hiphistoric.com · (904) 479-0348
Hip Historic Hospitality, LLC · Jacksonville, Florida · reservations@hiphistoric.com